Does Customer Service Matter Anymore?

I sold something using one of the venues on the internet but didn’t get my payment. Bummer. I did everything (I thought) right and shipped on time, etc. It was not a big sale but that is not the point. I expected something to happen if I did something correctly and in a timely manner. One good deed should deserve another, right?

I was notified that the transaction went through and my payment was to be delivered to my bank. But the next day I was told the transfer failed. Huh?

After seven weeks since the original item was shipped, I still did not get my money from this big corporation holding the funds. The transfer failed three times. Finally, I thought, maybe I should post to the forums because there was not phone number, address, email or even a live chat to take care of customers who had a grievance in this case.

It was interesting to see the responses and suggestions, and questions in the forums when I addressed the situation. To date, there is no resolution. Although frustrated, I have learned some things that will be helpful for me in the future.

Since this post, I did get my money. And, I am ashamed to admit, it was my own fault for not reading the initial email that told me an important step I needed to take when the transfer failed. I did have all the right banking info they needed, just did not “re submit to them my address info” which had not changed in 15 years. Silly!

Buyer Beware

I learned to check first the reviews about a particular venue to see what others have to say about their customer service. Since this is the most important thing I consider before using a company, I should check reviews.

Anytime you want to do business with someone, be it a customer or a venue that might help you sell an item, see if they are verifiable.

We are responsible for the people we hang out with. We are responsible and will have to live with consequences if we get in trouble because of someone who may have influenced us somehow. If we join a group, a church, a team, a place of employment without knowing what they stand for, or who they represent, or who they support, we may be sorry and find it more difficult to leave.

Tell the Truth – Don’t Use Profanity

If you are polite and state the facts as accurately as you can, and leave out how you really might be feeling emotionally, you will get a better response from others.

I commented that I thought because my item would only bring a small profit to this venue compared to the big wheels, this venue didn’t take my complaint too seriously. In response, someone had the audacity to tell me, basically, “Why should they care if you are small fry? After all, under all the stress with Covid and demands on companies, I should accept that.”

Stay in the Game

I don’t have to be right. It is important, though, to tell the truth of a matter and let people see the problems in a situation and not be bullied into submitting or giving in.

Many will tell you God does not exist. I have a son who wants me to buy a pod to be buried in it, and my body will become a tree. That, to me, sounds like an incarnation principle. When he said I would turn into a tree, that just got to me. I said, “When I die, all my remains are being donated to science to help others, but my soul will be in heaven with Jesus where I will live with Him eternally.”

I always feel challenged when talking about God and my faith with a friend or family member. No one seems to talk openly about God. Even so, I know that is why I am called. To tell the good news of the Gospel to everyone. Even if I have to give them small bites, I hope the Holy Spirit will use it in their lives.

In the same way, when conversations might seem difficult, be strong and be brave and have these interactions anyway. It is important to share your perspective and stick up for yourself. We are not robots, and groupthink does not make for a strong community.

The Process is More Important than the Results

Even though I may be wondering if today will be the day I get my funds, finally, it is more important to use this experience to help others from this transaction.

I think God blesses the small things we do. He loves it when we take baby steps in the direction of His will for our lives. If I can handle a difficult situation with love and grace, it means more to God than the outcome. Let God be in charge of the outcome. We need to be obedient.

Be a Light in Darkness

These are dark days we live in, and it is hard to stay positive. Ask God to help you be kind and loving and good every day. Especially with strangers and those taking your call or at the check-out counter. I used to permit myself to vent onto them, which is just unfair. Then I would need to apologize.

When we are online, if we are in a chatbox, even if it is there to help us, be kind. There is not enough kindness that we can offer. What is the quote about how to attract good things?

“Returning hate for hate multiplies hate, adding deeper darkness to a night already devoid of stars. Darkness cannot drive out darkness; only light can do that. Hate cannot drive out hate; only love can do that.” ~ Martin Luther King, Jr.

“Why do you call me “Lord, Lord,” and do not do what I say? I will show you what he is like who comes to me and hears my words, and puts them into practice. He is like a man building a house who dug down deep and laid the foundation on a rock. When a flood came, the torrent struck that house but could not shake it because it was well built.” (Luke 6: 46-48)

“Love your neighbor as yourself.” (Matthew 19:19)

By cushn4

Now retired from my sewing business yet all about the business of serving my family and creating things to sell in my store. I love to have some purpose left in me. I hope I can encourage others and bring the light of Jesus most of all to this dark world.

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