PROCESSING THE ORDER:
I took the easy way.
I took the shortcut.
I was overconfident about the outcome.
I have done this before so many times so doing it this way I can
complete the job faster.
I can deliver the goods to my customer sooner this way.
Oh no, it didn’t fit. I was off by an inch when I thought an inch would not matter. The product looks awful. This is unacceptable. At least we both can agree!
I am not proud.
I am not happy.
My customer is not happy, and rightly so.
Much of my time spent was wasted doing it this way.
I will have to lose some of my profit now, ordering products to replace what went wrong.
I must get things right.
I will correct things with no hassle for my customer, who paid me already quite well.
I’m not embarrassed.
This, again, is a teaching moment for me.
Mistakes can be made by anyone easily.
It is best to own up to my mistakes quickly.
People understand. They are human too.
Forgiveness is easily given; since they know I care so much that they get what they deserve.
Make the wrong right.
I am responsible fully.
Never take the shortcut if you want a job well done.
It is never satisfying to give someone less than your best.
Don’t try to justify or minimize the situation you have come to.
Acceptance of the error and a commitment to do your best job and make this your priority are good practices.
Forget your losses and look at the friend or potential customer for life you may have made.